Grievance / Dispute settlement.
(1) Complaints are
being booked through an IVRS (Inter Active Voice Recording System) based Fault Repair
Service “**** 1191” (****
denotes Exchange level). This service is
available round the clock;
(2)
The
following Toll free numbers are available
- “12728” - for booking Public Grievances;
- “1500” – for internet complaints
& for Broadband
complaints (Round the clock)
(3) Also, Centralized complaint booking on TOLL free
number "198" is available round the clock;
(4) Call Centre "1500" is functioning to address various Telecom Servicing
round the clock ; In addition, it also accepts complaints;
(5) Mobile Phone complaints are booked on "9444024365 / 9400024365;
(6) Teleshoppes and Customer Service Centres are functioning in all Area Offices as
well as at important places for speedy redressal of grievances;
(7) Senior officers interact with public without prior appointment on all
working days, while fixing an appointment would be in the interest of both
the customers and BSNL. Contact details of senior officers are as follows:
NODAL OFFICERS OF CHENNAI TELEPHONES DISTRICT DEALING
WITH CUSTOMER COMPLAINTS
|
SL NO |
Complaints regarding |
NAME OF THE OFFICER
S/SHRI/SMT
|
DESIGNATION |
NODAL OFFICER TO |
POSTAL ADDRESS |
EMAIL ID |
PHONE
NO |
MOBILE NO |
FAX NO |
|
1 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
K.Pakkiaraj |
DGM (Central) |
Central area |
146 Greams Road Chennai 6 |
pg_chnce@bsnl.co.in |
2829 0756 |
9444979224 |
2829 3595 |
|
2 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
T.Poonkodi |
DGM (SE) |
South East area |
GR Complex 808 Anna Salai Chennai 35 |
pg_chnse@bsnl.co.in |
2434 4641 |
9444001515 |
2434 4260 |
|
3 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
Jones Samuel Raj |
DGM (Adyar) |
Adyar&RK Nagar |
42 Dr Muthulakshmi Salai Adyar Chennai 20 |
pg_chnady@bsnl.co.in |
2446 8777 |
9444000051 |
2446 8000 |
|
4 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
M.Jothimani |
DGM (NE) |
North East area |
Wavoo Mansion 39 Rajaji Salai Chennai 1 |
pg_chnne@bsnl.co.in |
2521 3333 |
9445392266 |
2522 3837 |
|
5 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
P.Chellasamy |
DGM (KAL) |
Kalmandapam / Ponneri / Gummidipoondi |
21 GA Road Chennai 21 |
pg_chnkal@bsnl.co.in |
2597 6789 |
9444971112 |
2596 5252 |
|
6 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
S.Pugazhendi |
DGM (NW) |
North West & Kellys area |
52 EVK Sampath Salai Chennai 7 |
pg_chnnw@bsnl.co.in |
2661 8888 |
9444004344 |
2661 8333 |
|
7 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
J.James Masilamani |
DGM (MVM) |
Madhavaram area |
201 Madhavaram High Road Sembium Chennai 11 |
pg_chnmvm@bsnl.co.in |
2672 1244 |
9444900944 |
2672 1266 |
|
8 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
Suseela Gopinathan |
DGM (NP) |
North Peripheral area & Anna Nagar area |
E5 IIIrd Avenue Anna Nagar East Chennai 102 |
pg_chnnp@bsnl.co.in |
2628 3333 |
9444007755 |
2621 1516 |
|
10 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
M. Ramadoss |
DGM (AMB) |
Ambattur area |
MTH Road Chennai 98 |
pg_chnamb@bsnl.co.in |
2625 3355 |
9444979800 |
2624 8877 |
|
11 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
D.Thilagavathy |
DGM (SW) |
South West & St.Thomas Mount area |
40E Cipet Rd TVK Industrial Estate Estate
Guindy Chennai 32 |
pg_chnsw@bsnl.co.in |
2250 1444 |
9445013696 |
2250 1454 |
|
12 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
M.Sreedhar |
DGM (CHR) |
Chrompet& Tambaram |
79 GST Road Chennai 47 |
pg_chnchr@bsnl.co.in |
2238 7555 |
9444979949 |
2238 7575 |
|
13 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
V.Sankara Narayanan |
DGM (West) |
West& KK Nagar area |
36 Station Border Road Kodambakam Chennai 24 |
pg_chnwe@bsnl.co.in |
24735657 |
9444972020 |
2484 0224 |
|
14 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
S.Haridoss |
DGM (KOD) |
Kodambakkam area |
1 Ganga Nagar Kodambakkam Exch Bldg Chennai 24 |
pg_chnkod@bsnl.co.in |
2481 9000 |
9444399898 |
2473 5000 |
|
15 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
M.Krishnan |
DGM (KCM) |
Kancheepuram area |
Old Tele Exge Taluk Office compound Kamarajar
Salai Kancheepuram 1 |
pg_chnkcm@bsnl.co.in |
2726 0000 |
9443200361 |
2723 4000 |
|
16 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
M.Krishnan |
DGM (TVR) |
Thiruvallur& Tiruttani area |
pg_chntvr@bsnl.co.in |
2766 7000 |
9443200361 |
2766 1300 |
|
17 |
WIRELINE , INTERNET, CDMA MOBILE, INTERNET,
IN SERVICES BROADBAND, BILLING, TARIFF PACKAGE |
C.Suja |
DGM (CPT) |
Chengalpet, Madhuranthagam & MM Nagar |
CPT TELE XGE Chengalpattu |
pg_chncpt@bsnl.co.in |
22511800 |
9444981818 |
22511818 |
|
18 |
MPLS-VPN,BROADBAND, IN
SERVICES,VOIP |
D.Nagarajan |
DGM (BBS) |
Broadband service |
20 Haddows Road Chennai 06 |
pg_chnbb@bsnl.co.in |
28203456 |
9444400462 |
28204747 |
|
19 |
GSM MOBILE |
S.Sabeesh |
DGM (B & CC) |
Mobile services |
Old No 164 New No 238 R K Mutt Rd Chennai 28 |
pg_chngsm@bsnl.co.in |
2462 0125 |
9444977351 |
2462 0234 |
|
20 |
BILLING |
R.Suryanarayanan |
DGM (TR & COMP) |
Billing / refunds |
6th Flr Anna Rd Exch Bldg 10 Dams Road
Chennai 2 |
pg_chntr@bsnl.co.in |
2859 4849 |
9444979978 |
2851 1302 |
|
21 |
MPLS-VPN,LEASED CCTS,DATA CCTS |
P.Srinivasan |
DGM (LD) |
Leased Lines and Data Circuits |
70 Ritherdon Road Vepery Chennai 7 |
pg_chnld@bsnl.co.in |
2647 8200 |
9444979975 |
2647 8337 |
CIRCLE APPELLATE AUTHORITY OF CHENNAI TELEPHONE DISTRICT
|
Name of the Appellate Authority
S/shri / Smt. / |
Designation |
Telephone No. |
Fax No. |
E-mail address |
|
V.Meenalochiny |
GM (Operations) |
26420546 |
26433500 |
gmop_chennai@bsnl.co.in |
(8) Subscribers whose grievances remain unsettled are extended a chance to appeal in
Telephone Adalats which are conducted at Area (GMs ) level as well as at Headquarters
level for redressal. The Adalats are conducted periodically; Each and every case handed
over to the Adalat are examined in detail and presented in the Adalat which is chaired by
the concerned officers of the Department as well as the complainant / organization
representing the complaint.
(9) Open House Sessions are conducted to appraise the customers on developmental
activities / introduction of new services / schemes; The basic idea of conducting such
Open House Sessions are to establish direct channels of communications with our customers
and also to evaluate customers difficulties and complaints and settle the grievances
within a time frame. The sessions are presided over by senior officers – CGM / Area
GMs.
The NODAL Public Grievance Officer in BSNL, CHENNAI TELEPHONE DISTRICT IS
Smt. U.SARASWATHI
ASSISTANT GENERAL MANAGER ((PUBLIC GRIEVANCES)
78 Purasawalkam High Road,
Chennai 600010.
TELEPHONE NUMBER : 044 2641 1300
FAX : 044 2642 6888
Email
pg_chennai@bsnl.co.in
|
