BHARAT SANCHAR NIGAM LIMITED
(A Government of India Enterprise)
CHENNAI TELEPHONES
BHARAT SANCHAR NIGAM LIMITED
(A Government of India Enterprise)
CHENNAI TELEPHONES
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| 1. What is BSNL
DataOne Broadband Service? Broadband refers to a connection that has capacity to transmit large amount of data at high speed. Presently a connection having download speeds of 256 kbps or more is classified as broadband. When connected to the Internet such a connection allows surfing or downloading much faster than a dial-up or any other narrowband connections. 2 What is ADSL? ADSL stands for Asymmetric Digital Subscriber Line. It is a technology that allows copper telephone pairs to be used to provide a broadband connection. It provides ‘always-on’ Internet connection that is automatically established once the PC and ADSL modem are switched on. ADSL is a high-speed transmission technology that uses existing twisted-pair lines for simultaneous phone conversations and Internet access. ADSL is a technology that is Asymmetrical in the sense that it normally allows more bandwidth downstream than upstream. . 3 What is ‘always-on’ service? Will there be call charges? ‘Always-on’ means that the ADSL broadband sets up a permanent connection to the Internet that lets you access the Internet as soon as you switch on the computer and the modem. You do not need to 'dial up' like when you are using a standard modem connection. There is no separate charge for connecting to the internet. However, the outgoing voice calls you make simultaneously on the telephone line using your telephone will be charged at the usaual rates. 4 How fast is ADSL compared to normal dial-up, ISDN and DIAS connection? If you are using a connection with 1 Mbps down load speed then you are having a speed that is 17.5 times faster that normal dial-up, about 8 times faster than ISDN and about 4 times faster than DIAS. 5 What are the benefits of ADSL? o Fast downloads
5 Do I need a separate line for ADSL? No. ADSL can run on your existing basic phone (Bfone) line. If you do not have a Bfone connection then you need to get one from BSNL before you can ask for an ADSL broadband connection. 6 Can I use both phone and ADSL together? Yes. ADSL uses a different set of frequencies and does not interfere with telephone conversation. Conversely, making a phone call while accessing the Internet does not affect the speed of the ADSL connection. 7 What is a CPE? How do I get it? CPE stands for Customer Premise Equipment. This would consist of an ADSL modem/router and a stand-alone or a build in splitter to separate the telephone and broadband connections. 8 My friend has ADSL but BSNL in my city says I cannot! These could be the reasons for this. Your distance from the nearest ADSL Central Office equipment(DSLAM-Digital Subscriber Line Access Multiplexer) may be beyond the technically permissible limit. Visibly the distance of your house/business may look same to you as your friend’s but it is the actual cable length that counts. Once you apply for a DataOne broadband connection, you line will be tested and you will be informed whether you home/business is covered Other reason could be that your friend has a BSNL fixed line phone and you do not. When the information flows from somewhere e.g. a web-page or a site to your PC you are "downloading" on the other hand when you send information e.g. request for a web-page, you are "uploading" 10 Why are the download/upload rates different? ADSL is an asymmetric technology giving different rates in "down" and "up" directions. This is perfectly fine since we download(browsing, downloading clips, music etc) much more than we upload(a website address, a few clicks etc) 11 What kind of PC do I need to run ADSL? Most present day configurations will run ADSL. The following minimum is, however, recommended: Processor 200 MHz (or better) To connect to ADSL you need an ADSL modem/router to be installed at your home/business. On your PC you should have an Ethernet port with RJ45 socket. Some ADSL modems have a USB port and you could connect these modems to the USB port of you computer. 13 What is a splitter? Do I need one? If at your home/business, the same line is used for voice and data then you need to separate out these signals by using a splitter. The splitter will have one output for your telephone and one or more for the ADSL modem which in turn connects to your computer Once your connection comes through, an installation pack consisting of the CPE and installation guide will be sent to you. If you have requested BSNL for installation, a technician will visit and complete the installation for you. If you are buying your own Modem you can still request for installation on payment of the requisite charges. We will, however, only support equipment supplied by us. When you are connect to the Internet, your PC is automatically allocated an IP(Internet Protocol) address to identify it to the outside world. There are two types of IP addresses, dynamic and static. Dynamic IP changes from session to session while static always remains same. 16 What is the difference between DataOne home and DataOne business? Both of these connections offer high speed Internet access respectively for home and office environment. In DataOne for business connecting more than one computer may be allowed along with other possible features like extra email addresses, domain name, web hosting space as and when introduced. 17 Can I change from one Broadband data rate to another? Yes, on payment of requisite charge. 18 How about Broadband Plans and Pricing? Prices are very competitive and different schemes are available at Broadband Tariff 19 How do I get the connection? Fill up a application form and deposit at the following BSNL Customer Service Centres or Franchisee outlets. 1.
bFone (Landline) Customer Service Centres OR 20 What happens if I shift my premises? ADSL connection is given for a particular BSNL fixed line. If you move, ADSL can be shifted to a BSNL line in the new location subject to availability in that area.There is no shifting charge from 15-07-2005 21. Are the Broadband connection userid and the Broadband mail userid different? Yes. While the customers may be provided the same userid, subject to availability, for both the Broadband connection and for the Broadband mail, the passwords for the two services are different and effecting a change of password in one service does not automatically change the pasword for the other . The customers are at liberty to have the same password for both the services by changing the passwords in both the services. 22. As a Chennai Telephones customer how do I change the password for Broadband connection userid? How do you access (get connected to) the Internet? There are two ways to access Internet in BSNL's DataOne.
How am I to change the password for my DataOne account? (a)If you are using the Dialer Option, you have to change the password only in the site www.dataone.in ( under Dataone Account Administration) using your DataOne connection. Nowhere else you need to do anything.
(b) If you are using the pre-configured modem, you have to change in the site www.dataone.in. (under Dataone Account Administration) and ALSO in the ADSL Modem . To know how to change in the modem, please go through this carefully.
23. As a Chennai Telephones customer how do I change the password for Broadband email userid?
24. How do I access my Broadband mail-box? You may access your mailbox in one of two ways 1. Using web-mail
2. Configure your email client like Outlook Express and send and receive messages. 25.How do I configure the mail client in Outlook Express? The procedure is 26 27. What are the reasons for the connection becoming slow? Therre are a number of reasons- the major ones being
28. What could be done with 1 GB download ? One GB is 1024 Megabyte or 1073741824 bytes. You can possibly do the following with 1 GB download limit :
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