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  CHENNAI H O M E      Customer Care

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Request  New Provisioning

New landline
New Line with Broadband
EVDO
Registration for Local PCO
Registration for  STD PCO
New ISDN Connection

 Working Line Service Request

Do not list number in Directory
Provide CLIP facility
Provide STD
Provide Reconnection
Change Landline Tariff Plan
Provide Call Transfer facility
PROVIDE IPTV
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Provide New Data Circuit
 

Commercial Information

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Registration for Broadband
Change Broadband Tariff Plan
 (**Condition for plan change)
PROVIDE IPTV

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Provide new mobile connection
Provide 3G Mobile Service
Customer Personal Info


To avoid unwanted telemarketing calls register your telephone number in NDNC Registry - call 1909 or send SMS "START DND" on 1909

BSNL Mobile Customers

By sending  SMS  to 53733 with message text  DNC ACT (for  adding the mobile number in the DNC registry) or  DNC DEACT (for removing the mobile number from the DNC registry).

For STD call details, e-Payment, latest fortnightly meter reading and a host of other services register here
 
Grievance Redressal Mechanism
RTI Act (PIO, APIO &AT)

Application Forms



 
Landline Complaints
Broadband Complaints
Mobile Complaints
Leased Circuit Complaints
ISD  Complaints
   
Check Status
  Other Modes of Complaint

BSNL Landline Complaints

i. Complaint Booking : XXXX1191
XXXX=1st Four Digits of telephone number

ii.  Toll Free Number : 1500

iii. Toll Free Number : 198
iv. Send Short message FLT<space> landline number to 53576 from BSNL Network
Broadband Complaints
Common Problems and solutions

i.  Toll Free Number : 1504

ii.
Send Short message BBF<space> landline number to 53576 from BSNL Network

Email

1. Low speed, email bouncing or site not accessible..send here
2.Inability to view Usage or other username/password related problems.. send here
3. Faulty for a long time, no response from field units etc.. send here
4. For BILLING related issues mail to Sr.AO Broadband
   
Mobile Complaints

Toll Free Number : 9400024365
Leased Circuit Complaints

IVRS Booking : 12676

Help Line : 25341717

ISD  Complaints

Toll Free Number : 1505

ONLINE BOOKING

   

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