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| Problem | Error-678 |
| Description | This is most common problems. It is due to poor connectivity. Problem can be anywhere From the ISP to the PC of the customer. |
| Remedy | Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry. |
|
If
problem is still not solved then a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. b)Check Modem to splitter connectivity. i) Jack in & Jack out the cable of / to the modem and to the splitter ii)Jack in & Jack out the telephone connection of the splitter. |
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|
If
lamp is still blinking - then it is due to poor line condition /
fault. Please call 1800-424-1600 or Book your Complaint here |
|
| Problem | Error-691 |
| Description | User id and Password problem. |
| Remedy | Please call 1800-424-1600 or Book your Complaint here |
| Problem | Error-769 |
| Description | LAN not enabled. |
| Remedy |
The
LAN Card has to be enabled by following the steps given below. i)Go to Desktop. ii)Click "My Network Place". iii)Select Properties. iv)Click "Enable the local network". |
| Problem | Error- 797 |
| Description | Modem or LAN driver problem |
| Remedy | Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver. |
| Problem | Error-718 |
| Description |
i)Peak Hour - This problem occurs if loading is high on the system
and number of customers exceed the call handling capacity of B.RAS. ii)Slack Hour -This problem occurs if PPPoE is corrupted. |
| Remedy |
i)Peak Hour - Please try after some time. ii)Slack Hour - Please load PPPoE again. |
| Problem | Error - 630-633 |
| Description | Computer LAN Card problem. |
| Remedy | LAN Card has to be changed. |
| Problem | Other Service Provider Internet is working, Data One is not working |
| Description | Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp which might not be glowing or may be blinking. |
| Remedy | LAN Card has to be changed. |
| Problem | Site not opening from Data One |
| Description |
From
VSNL sites are opening, Dial-Up sites are opening but from Data One
sites are not opening. Probable reasons i)Internet explorer is not supporting the Pope (may be pirated OS). ii)Virus corrupting Internet explorer. |
| Remedy | The customer is requested to set it right. |
| Problem | BSNL BB DNS server may be having problem. |
| Description | DNS is not responding. |
| Remedy | Ping-61.1.96.69 or 61.1.96.71 and check up whether DNS is responding. |
Broadband Utilities
| To see usage details |
Connect to internet through Dataone Broadband. Go to www.dataone.in or http:/10.240.43.216 or http://10.150.128.195 and login using your username and password. |
| Click on Service Records. Choose the month and year for which usage is required. | |
| To change password | Connect to internet through Dataone Broadband. Go to www.dataone.in or http:/10.240.43.216 or http://10.150.128.195 |
| Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed. |